Business Process Outsourcing (BPO)
ABOUT THE PROGRAMME
The Occupational Associate Degree Programme in Business Process Outsourcing is designed to provide workforce solutions in the field of Business, with particular focus on the training and certification of persons at the noted level.
The programme seeks to produce rounder graduates who will exhibit the abilities and competencies to function as junior supervisors with the capacity to grow and develop in the industry and continue on to higher levels of education.
Upon completion of this programme graduates should be able to:
- Conduct a Telemarketing Campaign
- Manage Inbound and Outbound Calls
- Plan a Marketing Campaign
- Monitor and Analyze Calls
- Provide Quality Customer Services
- Promote products and Services
- Manage Clients’ Portfolios
- Use a wide range of Computer Applications
Employment/Career Opportunities
The competencies and professional skills to be developed by this programme are the basis for an expanding variety of rewarding careers locally and internationally. Upon completion, graduates may be eligible for employment.
- Telemarketers
- Trainers/Coach
- Quality Analysis
- Product Campaign Developers
- Business Process Managers
- Business Researchers
- Interpreters
PROGRAMME STRUCTURE
Click tabs below to view programme information including the application process, duration, fees and study hours.
As well you can download programme document detailing programme curiculum to include information related to semester, course outline and assessment.
Programme Application
Registration for the UCCA Occupational Associate Degree Programme is now open and will close September 2024.
To register prospective students must complete and submit application along with the following documents
- Tax Registration Number (TRN)
- Birth Certififcate
- One Passport Size Photo
- Proof of Qualifications (3 CSEC subjects, NVQJ Level 2 or City & Guilds Certification)
After applications are submitted you will receive a provisional acceptance letter with instructions on how to enrol.
Programme Duration
The duration of study is projected for two (2) years across four administrative semesters and a summer internship/externship component.
Programme Fees
Programme fees are One Hundred and Ten Thousand Dollars ($110,000.00) JMD per year which includes miscellaneous fees.
- Fees are payable before completion of semester
- Additional fees apply to international students
- Scholarships available for students sitting CXC ‘s in 2023
Programme Study Hours
Students are required to attend classes held daily from 8:30am to 4:30pm. Please note classes are online and face-to-face depending on module.
All students are expected to complete a work internship, externship programme and this is a necessary component for graduation.
