Computer Servicing and Support

QUALIFICATION OVERVIEW

The NVQ Level 2 in Computer Repairs is for individuals whose role requires well
developed behavioural competencies but whose scope for independent decision making and for
bringing about change is unlimited. Persons who achieve this qualification can function
independently.

They are likely to be in roles where they are required to:

• diagnose technical problems with personal computer system components
• resolve faults with personal computer system components
• dismantle and assemble personal computer
• test hardware
• modify personal computer systems
• install software

Normally persons working at Level 2 should be able to competently carry out simple, complex
and routine work activities. There may be general as well as specific legislation and statute relating
to the area of work. Candidates will be expected to understand how the legislation impacts on the
organization together with any organization’s regulations and be able to interpret and advise their
colleagues and other users of its importance. This qualification covers competencies by providing
services as indicated in the competency standard.

OCCUPATIONS

Relevant occupations include:
• Computer Programmers
• Computer System Analysts
• Computer Hardware Engineers
• Computer Support Specialists